Feedback

Last update: Edit

1 Introduction

On the Feedback page of the Developer Portal, you can view and manage the feedback that has been submitted about an app.

This feedback comes from different sources:

  • Submitted via the Mendix Feedback widget
  • Submitted on the Feedback page itself (for details, see the Actions section, below)
  • Submitted in Mendix Studio (for more information, see Buzz) in the Studio Guide

2 Feedback Fundamentals

2.1 Types of Feedback

There are three types of feedback item:

  • Question – a question about the app
  • Idea – an idea for a change or new feature
  • Issue – an issue or a bug that needs to be investigated for a fix

2.2 Feedback Stages

Feedback can go through four different stages:

  • Open – the feedback is awaiting a response from the team
  • Handled – the team has looked into the feedback and has requested further information
  • Accepted – the team has accepted the feedback and added this feedback as a story to the Sprint (for details, see the Adding a Feedback Story to Your Backlog section below)
  • Closed – the team has closed the feedback

Feedback in each stage is shown in a separate tab on the Feedback page.

3 Feedback Actions

These are the general feedback actions available on all the tabs of the Feedback page:

  • Add feedback will add a new feedback item to the Open tab of the app
  • Export to Excel will export the listed feedback items to an .xls file
    • For the export, you can filter on the Submitted after date, Label, Status of feedback, and Type of feedback
  • Show filters allows you to filter on the types of feedback being listed: Ideas, Questions, and/or Issues

4 Feedback Details

Clicking Details or the title of a feedback item opens the item’s details page, where you can perform various actions for reviewing and processing a feedback item on this page. These actions are described below.

4.1 Reviewing a Feedback Item

Here you can review the feedback and start any necessary investigation.

You can also click Details for technical details of the feedback item:

On the item’s details page, you can also Turn email updates on/off. This is useful for when you comment on a feedback item and perform further processing actions on it.

In the Leave a comment box, you can post a comment and start an exchange with the App User or team member who submitted the feedback. This is a good place to ask for clarification. You can also use the Add: icons to attach files to your comment.

4.2 Processing a Feedback Item

To process a feedback item, you can select one of the following in the Actions menu. The options available depend on the current status of your feedback.

  • Accept feedback – signifies the feedback is valid and that you want to add a story to your backlog on the basis of the feedback item (for details, see the Adding a Feedback Story to Your Backlog section below)
  • **Mark ‘Under review’ ** – notifies the user who submitted the feedback as well as your team that the item is under review
  • **Mark as handled ** – changes the feedback stage of the item from Open to Handled, which then removes the item from your open items list but does not close it
  • * Close feedback – closes the feedback item; you can close a feedback item when, for example, you can solve and implement it yourself, or when a duplicate has already been accepted

If the feedback item has not yet been accepted, you can also change the feedback item’s type by clicking Convert to idea, Convert to question, or Convert to issue. For more information, see the Types of Feedback section.

If the feedback applies to a different app, you can select an app where you are an team member from the drop-down menu under Move to app.

Finally, you can click Delete feedback to delete the item. This action will remove all the associated messages as well. Note that this action cannot be performed if the item has been accepted, and cannot be undone.

4.3 Adding a Feedback Item to Your Backlog

After clicking Accept feedback, you can create a story on the basis of the feedback item and add it to your backlog. To do that, follow these steps:

  1. Enter a Motivation if required.
  2. Enter a name for the story in As story and a description in Story description.
  3. Decide whether the feedback item should be classified as a bug or feature in Identify as.
  4. Select the Sprint (or backlog) to which you want to add the story in Plan for sprint.
  5. Select the label(s) (if available ) to be added to the story under Assign labels.
  6. Click Submit to submit the story.

Once a feedback item is connected to a user story, the user who submitted the story will automatically be updated on the progress made on that story:

  • Adding a story with feedback attached from your backlog to a Sprint will result in a message that the item has been planned
  • Completing a Sprint that contains a story with feedback attached will result in a message that the item has been completed