Contract Management
Introduction
The Mendix Contract Management system ensures a seamless and predictable Mendix experience by keeping you fully informed of contract statuses and maintaining data portability throughout your Mendix subscription lifecycle.
This document provides detailed information about the status of your Mendix application contracts, critical timelines, and the actions required to guarantee continuous access to your Mendix applications and services.
Mendix Subscription Lifecycle
Your Mendix subscription is categorized into three main statuses: Active, Expiring, and Expired, based on your contract's expiry date.
| Account Status | Timeline | Impact |
|---|---|---|
| Active (Green) | Until 30 days before contract expiry | Your account is fully active, with all services available and application runtimes functioning normally. This is the optimal state for uninterrupted Mendix usage. |
| Expiring (Orange) | From 30 days before contract expiry until contract end date | All services continue to function normally. You receive email reminders, notifications, and banner alerts on Mendix Platform about your upcoming renewal. |
| Expired (Red) | From the day after contract expiry up to 60 days | Your account and applications are downgraded to Unlicensed mode. You can manually restart apps, but they will automatically shut down after 2-4 hours and are limited to 6 concurrent users. Platform features are not disabled. |
Contract Timeline and Milestones
Mendix Platform provides proactive communication to simplify the renewal process. The following timeline outlines key milestones and required actions:
Before Contract Expiry
These milestones provide ample opportunity to discuss renewal options and take necessary steps to ensure contract continuity with no access or data loss.
90 Days Before Contract Expiry
- Email notification – You receive emails providing information about your upcoming contract renewal
- Action required – Contact your (Partner) Account Team to discuss renewal options and next steps. Early engagement allows for a smoother process
30 Days Before Contract Expiry
- Status change – Your Mendix account transitions to Expiring (Orange) status
- Mendix Platform notifications – Mendix Platform users see renewal countdown banners
- Email reminders – You receive reminder emails if renewal requirements have not been met
- Administrator notifications – Mendix Administrators and Technical Contacts receive offboarding reminders and data download instructions
15 Days Before Contract Expiry
- Impact warning emails – You receive automated emails detailing the consequences of non-renewal
- Tailored instructions – Mendix Administrators and Technical Contacts receive offboarding instructions
7 Days Before Contract Expiry
- Final impact emails – You receive final detailed explanations about the impact of non-renewal
- Data offboarding instructions – Administrators and Technical Contacts receive tailored instructions for offboarding application data
Pre-Expiry Timeline Summary
| Days Before Expiry | Key Actions | Status |
|---|---|---|
| 90 days | Contact Account Team for renewal | Active |
| 30 days | Finalize renewal discussions | Expiring |
| 15 days | Download data if not renewing | Expiring |
| 7 days | Last chance to renew | Expiring |
Post Contract Expiry
If your contract is not renewed by the expiry date, your account transitions to Expired status with the following consequences:
1 Day After Contract Expiry
- Mendix Platform banner – All Mendix Platform users see a banner clearly stating that the contract has expired
- Restricted access – Account access is downgraded and apps are transitioned to Unlicensed mode
- Deployment restrictions – Application data is available for download for the next 60 days
60 Days After Contract Expiry
Your Mendix Cloud application data is permanently deleted.
Post-Expiry Timeline Summary
| Days After Expiry | Key Actions | Status |
|---|---|---|
| 0 days (Expired) | Contract expires | Expired |
| +1 day | Limited access | Expired |
| +60 days | Data permanently deleted | Expired |
Steps to Guarantee Continuous Service
To prevent any disruptions to your Mendix services and avoid data loss, follow these essential steps:
- Engage your account team early – Proactively contact your (Partner) Account Team to discuss renewal options and finalize agreements well in advance of your contract expiry date
- Complete the contract renewal process – Ensure that the renewal process is fully completed and confirmed before your current contract expires
- Review and upgrade regularly – Review Mendix Terms regularly and plan your upgrade annually to remain aligned with End-of-Life standards and benefit from the latest Mendix platform enhancements and security updates