1 Introduction

This document describes the role of the technical contact within the Mendix application domain.

2 What Is a Technical Contact?

The person responsible for a Mendix application on a technical level.

3 Who Is the Technical Contact of My Application?

A Mendix application will always be set up and delivered with a technical contact connected to it. The assignment of the contact takes place when the order is signed. The technical contact needs a MendixID before Mendix can deliver the app. You get a MendixID when you create a Mendix account.

4 What Can I Expect As a Technical Contact?

This depends on the type of hosting for your app: On-Premises or Mendix Cloud.

4.1 On-Premises (The Mendix App Runs on the Customer’s Own Infrastructure)

Managing licenses (renewals/activation/upgrades):

  • Mendix will send license renewal notifications to the technical contact via email
  • If the technical contact would like to expand the license (e.g. more users), they need to contact their Account Executive

You can submit requests in the Support Portal for questions, changes and incidents.

4.2 Mendix Cloud

You are the first point of contact for the app:

  • You will receive notifications for maintenance from Mendix Support
  • You will be able to receive alerts from the Mendix application when problems arise (CPU Load is high/running out of disk space)
  • You can configure the alert settings in the Monitoring tab of the cloud node.
  • If problems arise (for example, when the app is down)

You can manage the Mendix application in the Mendix Cloud (cloud.mendix.com):

  • Deploy the model, stop/star the app, monitor the app, connect a project to the node, check log files, manage the access rights of team members, and more
  • The Technical Contact can also provide access rights to project members so they can also perform the above tasks

Licenses (renewals/activation/upgrades):

  • Mendix is responsible for Mendix Cloud app renewals
  • Contact your Account Executive if you want to expand the license

You can submit requests in the Support Portal for questions, changes and incidents.

5. Can We Change the Technical Contact?

Yes, the technical contact can be changed in the Mendix Cloud.

6. Can We Have More Than One Technical Contact?

It is currently not possible to select more than one Technical Contact in the Mendix Cloud.

For On-Premises installations it is possible to select more than one contact. Contact Mendix Support with your request.