App Node Requests

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1 Introduction

There are a number of functions related to licensed app nodes which you need to request outside the Developer Portal.

These functions, listed below, are described in this document.

2 Requesting a New Licensed App Node

If you want to deploy your app to a new licensed node in the Mendix Cloud or on-premises/virtual private cloud, you can request one from Mendix Support.

Fill in all the required details for this new licensed app node in the Request New App Node app.

Mendix Support will contact the Technical Contact for the app via a ticket in the Mendix Support Portal, and provide the app details. Mendix Support will also check if your request matches your entitlement to resources (number of apps, cloud resources).

If you have an app deployed to SAP and need a Subscription Secret, you need to choose the Hosting type Virtual Private Cloud and then, on the subsequent screen choose Hosting type Cloud Foundry and Virtual Private Cloud Name SAP Cloud Platform.

3 Resizing an Existing Environment

If your environment is not the right size, for example it has too little database storage, you can request a resize from Mendix Support.

Fill in all the required details in the Resize Environment app.

Mendix Support will contact the Technical Contact for the app via a ticket in the Mendix Support Portal to discuss priority and timing.

4 Offboarding an Environment

If you no longer need an environment, you can request Mendix Support to offboard it. Alternatively, you can reuse it for another app — see Linking Your App to a Licensed Node in Licensing Mendix Cloud Apps for more information.

You can offboard a single environment or an entire node (all three of the test, acceptance, and production environments for example) by filling in all the required details in the Offboard Environment app. If you cannot use the app for any reason, please raise a support ticket with Mendix Support.

Mendix Support will contact the Technical Contact for the app via a ticket in the Mendix Support Portal to confirm the details and timing.

Offboarding will remove access to everything related to the node. If you want to access any data or other information, then you will need to ensure this is backed up outside the Mendix Developer Portal. The following will be removed:

  • Environments
  • Cloud Containers
  • Database
  • FileDocument Storage
  • Backups
  • Alerts
  • Logs

When your app is offboarded you will still have access to the project information which is in the COLLABORATE and DEVELOP sections of the app project. This consists of the following:

  • Buzz
  • Team
  • Stories
  • Feedback
  • Documents
  • Team Server containing all committed versions of your app model
  • Planning

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