1 Introduction

When submitting a ticket it is possible, and in some cases mandatory, to select the affected app. The affected apps you can choose are derived from the attached Developer Portal project. 

2 Give New Project Members Access To Submit Tickets

To add users to the project and give them access to submit tickets for a specific app, follow these steps:

  1. Go to the Overview screen of your app.
  2. Invite the users that should be able to submit/view tickets concerning this project to the project.
  3. Assign one of the following roles to users you want to give access to creating tickets for the app:
    • Business Engineer
    • Product Owner
    • SCRUM Master

    Team members who can access the Develop or Capture tabs can submit tickets for the app.

3 Give Existing Project Members Access To Submit Tickets

To give existing project members access to submit tickets, follow these steps:

  1. Open your app in the Developer Portal.
  2. Go to Settings.
  3. Go to the Project Security tab.
  4. Change the role for the user that needs access to submit tickets to on of the following:
    • Business Engineer
    • Product Owner
    • SCRUM Master

    You can customize and create your own roles on the Role settings page.

4 Update Mendix Support With Your Project ID

In order to submit tickets for on-premises installations you need to provide Mendix Support with the the following details:

  • Project Name
  • ProjectID
  • Name of the app

You can find the Project Name and Project ID in the General Settings of your project.