Ticket Priority

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1 Introduction

The Priority Levels are determined based on Impact and Urgency.

2 Priority

Impact | Description ——- | High | A high priority production issue with a high impact on the customer’s business, impacting (almost) all users. Medium | A production issue with intermediate impact on the customer’s business, impacting a group of users. Low | A trivial production issue with no impact on the customer’s business.

Urgency | Description ——- | High | The operational functionality is severely disrupted. Medium | The operational functionality is fairly disrupted. Low | The operational functionality is hardly disrupted.

3 Priority Matrix

If Mendix provides a workaround the Priority can never be higher than Medium.