Ticket Priority

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1 Introduction

The Priority Levels are determined based on Impact and Urgency.

2 Priority

Impact Description
High A high priority production issue with a high impact on the customer’s business, impacting (almost) all users.
Medium A production issue with intermediate impact on the customer’s business, impacting a group of users.
Low A trivial production issue with no impact on the customer’s business.
Urgency Description
High The operational functionality is severely disrupted.
Medium The operational functionality is fairly disrupted.
Low The operational functionality is hardly disrupted.

3 Priority Matrix

If Mendix provides a workaround the Priority can never be higher than Medium.