The Priority Levels are determined based on Impact and Urgency.
|High||A high priority production issue with a high impact on the customer’s business, impacting (almost) all users.|
|Medium||A production issue with intermediate impact on the customer’s business, impacting a group of users.|
|Low||A trivial production issue with no impact on the customer’s business.|
|High||The operational functionality is severely disrupted.|
|Medium||The operational functionality is fairly disrupted.|
|Low||The operational functionality is hardly disrupted.|
3 Priority Matrix
If Mendix provides a workaround the Priority can never be higher than Medium.