Downloading a Backup

Last modified: August 27, 2024

Introduction

This how-to explains how to download a backup from a Free App environment or a licensed cloud node.

Before starting this how-to, make sure you have completed the following prerequisites:

To download a backup of a Free App, follow these steps:

Go to Apps and open your app.
In the navigation pane, click Backups.
On the backup you want to download, click More Options (). Select Download from the drop-down list.
Select the backup type: Full snapshot, Database only, or Files only. Then click Start.

To download a backup of a licensed app, follow these steps:

Go to Apps and open your app.
In the navigation pane, click Backups.
Select the environment from which you want to download the backup.
If you want to create a backup first, click Create Backup.
On the backup you want to download, click More Options (). Select Download from the drop-down list.
Select the backup type: Full snapshot, Database only, or Files only. Then click Start.

Some backups may take a while to be archived and made ready for download. You can close the window and return later; once the archival process is complete, selecting the same download type for the same backup instantly enables the Show URL and Download buttons.

If a backup archive has been prepared recently, the Show URL and Download buttons will be active if you have selected the same download type. In this case, you can download the backup archive immediately.
Once the download archive has been prepared, you can do one of the following:
- Click Show URL to see the URL of the backup
- Click Download to immediately start downloading the archive using your browser.