MA-04 (02) Document Nonlocal Maintenance

Last modified: June 29, 2026

Introduction

This document describes how Private Mendix Platform fulfills the MA-04 (02) control.

Control ID MA-04 (02)
Control category MA - Maintenance
Requirement baseline FEDRAMP MODERATE
Responsibility and ownership Customer - Infra, Customer - Org

Control

The organization documents in the security plan for the information system, the policies and procedures for the establishment and use of nonlocal maintenance and diagnostic connections.

Responsibility

Customer Responsibility

The documentation of the security plan for the Mendix solution, including considerations for local and non-local maintenance, is the responsibility of the customer (in collaboration with their Infra and App Implementers). The Infra and App Operators must maintain compliance with this customer-defined security plan, ensuring that the operational aspects meet the customer's specific security mandates.

Guidance

Customer Responsibility

This is not a Mendix responsibility. It is the responsibility of the customer to document the security plan for the Mendix solution in collaboration with the Infra Implementer and the App Implementer, including considering how to perform local and non-local maintenance.

It is the responsibility of the Infra Operator and App Operator to perform their tasks in compliance with the customer's security plan for the Mendix solution.