Troubleshooting

JAR Compatibility List

There are known compatibility limitations regarding JAR files in the <app path>/userlib directory. This page lists the problematic JAR files and the known workarounds.

JAR File	Exception in the Log	Workaround
xml-apis.jar	java.util.concurrent.ExecutionException: Boxed Error or java.lang.NoClassDefFoundError: org/w3c/dom/Document	Use an alternative xml-apis.jar, which you can download here.
servlet-api.jar	java.lang.LinkageError: javax/servlet/http/HttpServletRequest	Remove servlet-api.jar from the userlib directory.